Illustration for article on a launch that fell flat
Article
Kajsa Jonnar

A launch that fell flat

Summary: The Launch That Fell Flat’ explores the costly mistakes of Payment Anonymous when launching its new invoicing solution. Despite a massive marketing push, the product failed because the company built it without truly understanding their customers. In contrast, Klarna succeeded by focusing on the customer journey, iterating based on real needs, and creating demand before scaling. This article highlights the critical lesson: successful businesses don’t just launch products, they connect their solutions to the customer journey by building ecosystems that naturally guide customers toward adoption, long-term engagement and ambassadorship.

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Illustration for the article IS YOUR LEADERSHIP STYLE HOLDING BACK YOUR COMPANY’S NEXT BIG BREAKTHROUGH?
Article
Kajsa Jonnar

Is your leadership style holding back your company’s next big breakthrough?

Summary: At Payment Anonymous, a small group of employees discovered a groundbreaking Unique Selling Proposition (USP), an innovative integration of physical retail within online shopping. This solution was low-cost, low-risk, and high-reward, with strong customer demand. However, despite its potential, leadership dismissed the idea because it did not originate from the top. The result? The company lost top talent, missed an opportunity for market leadership, and reinforced a culture where hierarchy stifled creativity. This story serves as a cautionary tale about how rigid control and top-down decision-making can kill innovation, while companies that trust and empower their employees are the ones that shape the future.

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Illustrative image for article on WHY BUILDING YOUR OFFERING AROUND THE CUSTOMER JOURNEY DRIVES PROFITABLE GROWTH
Article
Kajsa Jonnar

Why building your offering around the customer journey drives profitable growth

Summary: In today’s competitive market, businesses that focus on delivering well-managed solutions aligned with the customer journey experience not only increase customer satisfaction but also drive sustainable growth and profitability. Research shows that satisfied customers are more likely to become loyal brand ambassadors, driving organic growth through referrals and loyalty. This article explores the business case for connecting solutions to our customer journeys, the role of well-managed portfolios, and how habit-forming products create long-term value.

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Article
Kajsa Jonnar

Happy employees perform better

Summary: Research and experience show that happy employees are more engaged, productive, and committed to their work. Jim collins’ concept of “Getting the right people on the bus and in the right seats” underscores the importance of role alignment, while patrick lencioni’s “6 working genius” model highlights how individuals perform better when they maximize their strengths and minimize frustration. Studies also show that combining these concepts by building cross-functional genius teams that can deliver impact deliver higher business value.

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Article
Kajsa Jonnar

How you organize affect your customer experience

Summary: In a disruptive world, organizing around customer journeys and building cross-functional genius teams emerges as a strategic imperative. This article explores the importance of understanding and enhancing the customer experience. We uncover how organizations that replace old organizational structures outperform their value delivery to customers compared with organizations who are organized around functions.

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Article
Kajsa Jonnar

The story of how Google used OKRs to excel in innovation

Summary: Google’s success in innovation is largely attributed to its adoption of OKRs (Objectives and Key Results), a goal-setting framework introduced by John Doerr. By fostering transparency and allowing teams to set their own ambitious yet measurable goals, Google created a culture of accountability and creativity. This approach led to groundbreaking innovations such as Gmail, which emerged from Google’s “20% time” policy, and the seamless integration of YouTube login with Google accounts. OKRs enabled cross-team collaboration, ensuring alignment with the company’s broader purpose while encouraging independent innovation. This framework remains a cornerstone of Google’s ability to stay ahead in the tech industry.

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Article
Kajsa Jonnar

From idea to customer service legend – How Zappos revolutionized the shoe market with an MVP proof of concept

Summary: In 1999, Nick Swinmurn founded Zappos to disrupt shoe retail by offering a wide selection online, challenging the belief that customers needed to try shoes before purchasing. Using the Build-Measure-Learn (BML) model from Lean Startup methodology, he tested his concept through a Minimum Viable Product (MVP). Swinmurn created a simple website, photographed shoes from local stores, and fulfilled orders manually. This MVP allowed him to validate demand without inventory risk. By analyzing customer interactions, he proved people were willing to buy shoes online. Armed with this insight, Zappos focused on improving its online experience, expanding its offerings, and prioritizing customer service. This iterative process transformed Zappos into a customer-centric brand, leading to its acquisition by Amazon for $1.2 billion in 2009.

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Article
Kajsa Jonnar

Think outside the box – The story of how Dropbox turned rejection to mega success with a small batch “MVP”

Summary: In 2007, Drew Houston identified the challenge of managing files across devices and envisioned a cloud-based storage solution. Faced with investor skepticism, Houston created a Minimum Viable Product (MVP) by producing a demo video showcasing the concept’s core functionality. The video resonated with early adopters, generating significant demand and a waitlist of 75,000 users almost instantly. This validation attracted co-founder Arash Ferdowsi and funding from Y Combinator, leading to the launch of Dropbox. The platform’s simplicity, accessibility, and synchronization features quickly gained traction, making it a market leader in cloud storage. The story emphasizes the power of MVPs for testing concepts, gathering feedback, and securing investments while demonstrating how thinking big, starting small, and validating ideas can lead to success.

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Article
Kajsa Jonnar

Think big, start small & validate before you invest

Summary: The traditional model of large, long-term projects without customer validation is increasingly outdated in a dynamic and disruptive business environment. This article explores the critical strategy of thinking big, starting small, and validating ideas before significant investments. By examining the advantages of iterative, small-batch deliveries and incorporating Eric Ries’s “Build-Measure-Learn” model, we highlight the importance of delivering real value to customers early in the development process. This shortens the Time to Market (TTM) and accelerates Return on Investment (ROI) by ensuring that investments align with customer wants and needs.

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